Automated two-way text and email conversations powered by Structurely technology, engaging leads within seconds of inquiry.
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CINC AI (Alex)
cincpro.comCINC AI (Alex) is an AI-powered lead engagement assistant built into the CINC platform that automates text and email follow-up to qualify prospects for real estate teams.
The verdict
CINC AI is a strong add-on for teams already committed to CINC’s CRM and lead platform. The AI add-on starts at $200 per month, but every base solution requires a custom quote.
01 — Overview
What CINC AI (Alex) is, and isn't.
CINC AI, also called Alex, is an optional AI lead-engagement add-on that works inside CINC's CRM. It automates text and email follow-up and uses the platform's lead and workflow data; it is not sold as a standalone product.
CINC publishes four base solutions: Solo, Ramp, Pro, and Select. Buyers must request pricing for each. CINC AI is separately listed as an add-on starting at $200 per month, and the Dialer add-on is listed at $75 per month for three lines.
The vendor offers a demo rather than a free trial and publishes no annual discount.
02 — Features ◆ standout
10 features, scored.
The 4 marked ◆ are why we rate CINC AI (Alex) a 4.2 overall.
Qualifies leads on timeline, financing readiness, property preferences, and buying or selling intent, flagging hot prospects for agents.
Bundles CRM, IDX website, Google and Facebook ad management, and AI into a single integrated ecosystem with leads included.
Configurable lead distribution rules that work directly with Alex to hand off qualified prospects to the right agent.
Alex responds to lead website activity and engagement patterns to optimize follow-up timing and messaging.
All AI conversations are logged in the CRM timeline, giving agents full context before picking up a qualified lead.
AI activity metrics, response times, and handoff data visible in CINC's team reporting dashboards.
Branded property search website that feeds registrations directly into the CRM and AI follow-up workflow.
Built-in advertising tools to generate leads that flow directly into Alex for immediate engagement.
iOS and Android apps for managing leads, reviewing AI conversations, and responding to hot lead alerts on the go.
03 — Verdict at a glance
What we like — and where it falls short.
Pros
- +AI built into a full-service platform, with no third-party setup required
- +Leads included in the platform subscription, reducing the need for separate ad management
- +Powered by Structurely's proven conversational AI technology (2.8M+ leads processed)
- +32% engagement lift reported over manual follow-up alone
- +Strong team routing and accountability features complement AI handoffs
- +Behavior-based triggers tied to IDX website activity improve timing
Cons
- −Base platform prices require a sales quote; CINC AI starts at $200 per month
- −CINC AI works only inside the CINC platform
- −No public free trial or annual discount
04 — Pricing
4 tiers. Most teams land on the middle one.
Prices below are as listed publicly Feb 2026. Verify on the official pricing page before committing — vendor pages change more often than our quarterly re-checks.
Solo
Custom
- 1 user
- Basic video messaging and lead routing
- CRM Connect and Google integrations
- Google and Facebook buyer and seller leads, List Cast, and remarketing
- CRM, AutoTracks, and mobile apps
- Landing pages and Seller Suite
- Switchboard Sarah, Custom Labels, Mass Messaging, and database imports
- CINC AI add-on starts at $200/month
- Dialer add-on: 3 lines for $75/month
Ramp
Custom
- Up to 4 users
- Basic video messaging and advanced lead routing
- CRM Connect, Google, Zapier, MOJO, and BombBomb integrations
- Published lead-generation products including Cash Offer
- CRM, AutoTracks, and mobile apps
- Landing pages and Seller Suite
- Switchboard Sarah, Custom Labels, Mass Messaging, and database imports
- CINC AI add-on starts at $200/month
- Dialer add-on: 3 lines for $75/month
Pro Most pick this
Custom
- Up to 49 users
- Advanced video messaging and lead routing
- Ramp integrations plus other CINC integrations
- Published lead-generation products
- CRM, AutoTracks, and mobile apps
- Landing pages and Seller Suite
- Switchboard Sarah, Custom Labels, Mass Messaging, and database imports
- CINC AI add-on starts at $200/month
- Dialer add-on: 3 lines for $75/month
Select
Custom
- 50+ users
- Advanced video messaging and lead routing
- Pro-level integrations
- Published lead-generation products
- CRM, AutoTracks, and mobile apps
- Landing pages and Seller Suite
- Switchboard Sarah, Custom Labels, Mass Messaging, and database imports
- CINC AI add-on starts at $200/month
- Dialer add-on: 3 lines for $75/month
05 — Integrations
What it talks to, out of the box.
Direct integrations marked first; Zapier and Make cover the long tail.
CINC CRM
CINC IDX Websites
Google Workspace
Microsoft 365
Facebook Lead Ads
Google Ads
Zillow
Realtor.com
Zapier: yes Public API: yes
06 — Top alternative
If CINC AI (Alex) isn't the right shape.
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Structurely
Structurely is the leading standalone AI ISA for real estate, with 13M+ conversations, a 57% response rate, and flexible CRM integrations for teams that want AI lead qualification without an all-in-one platform. Pricing combines a quote-based platform fee with token-based usage for voice, SMS, email, and other AI activity.
07 — Frequently asked
Questions every CINC AI (Alex) shopper asks.
How much does CINC AI (Alex) cost in 2026?
CINC does not publish base prices for Solo, Ramp, Pro, or Select. CINC AI is an optional add-on starting at $200 per month, and the Dialer add-on is listed at $75 per month for three lines.
Can I use CINC AI without the full CINC platform?
No. CINC AI (Alex) is exclusively available as part of the CINC platform. It cannot be purchased or used as a standalone product. Teams must subscribe to CINC's full platform to access the AI assistant.
What AI technology does CINC use?
CINC AI (Alex) is powered by Structurely's conversational AI technology. Structurely is a leading standalone AI ISA that also licenses its technology to platforms like CINC for integrated deployment.
How does CINC AI compare to Structurely as a standalone product?
CINC AI uses Structurely technology but runs inside the CINC CRM and is sold as a CINC add-on. It is not a standalone product, so compare it with other AI assistants only after accounting for the private CINC platform quote.
Does CINC AI do two-way text conversations?
Yes. Alex engages leads in natural two-way SMS and email conversations, responding to their replies and adapting based on responses and engagement patterns rather than sending scripted drip messages.
Who owns CINC?
CINC is owned by Fidelity National Financial (FNF), which acquired the company in 2016. FNF is a Fortune 500 company, providing CINC with significant financial backing and stability.
Does CINC have an affiliate program?
No. CINC does not offer a public affiliate program. As a premium enterprise platform owned by Fidelity National Financial, they focus on direct sales and select partnerships with consultants and agencies rather than affiliate marketing.